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help?
Find answers to common questions, troubleshoot issues, or get in touch with our team.
Email support
Reach us at [email protected]. We typically respond within 24 hours on business days.
Send emailGitHub Issues
Found a bug or have a feature request? Open an issue on our GitHub repository.
Open issueDocumentation
Guides, tutorials, and API reference for getting the most out of Subtree.
Read docsTroubleshooting
Common issues
Subtree can't connect to Figma
Make sure the Subtree Figma plugin is installed and running. Open your Figma file, then go to Plugins > Subtree to activate the connection. The status indicator in the Subtree app should turn green.
Claude isn't responding
Check that your AI provider is configured correctly in Settings. For Claude Code, ensure the CLI is installed and you're logged in (run 'claude' in your terminal). For the Anthropic API, verify your API key is valid.
"Model not found" error when using Chat
Your selected model may have been deprecated. Go to Settings and pick a different model from the dropdown. For Claude Code, use non-dated model aliases like 'claude-sonnet-4-6' instead of dated versions.
MCP tools aren't appearing
The MCP binary (subtree-mcp) must be running. Restart the Subtree app — it starts the MCP server automatically. If using Claude Code directly, check your MCP config at ~/.claude/claude_desktop_config.json.
Trial expired but I haven't purchased yet
Your 3-day trial gives full access to all tools. After it expires, purchase a Pro license (€49/year) from the Account tab to continue using Subtree.
How do I authenticate with a personal access token?
If OAuth isn't working for your setup, you can use a Figma personal access token instead. See our detailed guide on this page below, or visit the dedicated token setup guide.
Authentication
Personal access tokens
Can't use the standard OAuth flow? Use a Figma personal access token to authenticate instead.
How to set up a personal access token
Step-by-step guide to creating a Figma token and connecting it to Subtree.
Read guideStill need help?
Email us at [email protected] and we'll get back to you within 24 hours.
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